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Monday
Sep302013

CIM NetOps Field Transformation FAQ issued by at&t

Q1. What was announced?

We’re announcing plans to form two organizations, effective Jan. 1, 2014, from the current C&E Proactive Maintenance Field Forces (PMFF), Core Installation & Maintenance (CIM), and U-verse Field Operations (UFO) teams.  The remaining organizations in the NetOps (Smith) organization will not be impacted by this restructure.

Q2. What are the two organizations?

The first organization is the Network Infrastructure & Business Services (NIBS) team. The new NIBS team’s responsibilities will include maintaining the access network infrastructure through more proactive maintenance, enabling the increased bandwidth demands required by our customers while reducing reactive dispatches. NIBS will include PMFF from C&E.  The team will also be responsible for installation and repair of advanced business services.

The second organization is the Service Delivery and Assurance (SD&A) team. The SD&A team’s responsibilities will include installation and repair of non-designed video, voice and broadband services.

They will make each contact with the customer a positive experience and ensure we’re meeting our commitments. The National Dispatch Center (NDC), Regional Market Execution Team (RMET) and Buried Drop functions will also be part of this organization.

 Click here for the full FAQ

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