Twitter & Facebook
CWA News
« AT&T announces 2016 3rd quarter surplus | Main | AT&T announces 2016 2nd Quarter surplus »

AT&T Legacy S/Midwest SD&A/TFS Organizational change

To all Legacy S/Midwest Bargaining Unit Members within SD&A and TFS;

Today we received the following announcement from the Company:

April 15, 2016

AT&T Services, Inc.
AT&T Technology Operations

Effective August 1, 2016

As we continue to coordinate the planning needed to fully establish the Technical Field Services (TFS) organization, all SD&A Core Technicians (rural and metro) along with associated managers and a small number of Premises/Wire Technicians will move to TFS effective the first pay period starting on or after August 1, 2016.

The TFS organization will enable us to better meet our customer expectations of high levels of service – shorter provisioning intervals and maintenance. In addition, the focus of TFS will allow us to meet our goal of better execution by increasing teamwork and equipping our employees with the skills required in the future.

Effective immediately, we will begin the organization design planning process within SD&A to be effectively operational by August 1.

We still have a tremendous amount of work ahead of us and I encourage you to stay focused on what you do well everyday – delivering for our customers an effortless

Bill Huber
Senior Vice President-Technical Field Services
AT&T Services, Inc.

Gary Ludgood
Senior Vice President – Service
Delivery & Assurance
AT&T Services, Inc


As we recieve more information about these changes we will inform the Bargaining Unit members.

Your Officers,

Gary, Dave and Linda